Privacy Policy for Heads Together Therapy
Last Updated: June 2025
Introduction
At Heads Together Therapy, we are committed to maintaining the trust and confidence of our clients. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.
Data Controller
Heads Together Therapy is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). We are registered with the Information Commissioner’s Office (ICO) under registration number ZB976860
What Information We Collect
As part of providing psychotherapy services, we may collect and process the following data about you:
- Personal identifiers, such as your name and date of birth.
- Contact details, including your address, email, and phone number.
- Therapy notes and other sensitive information pertinent to your therapy sessions.
- Payment details and transaction history for services provided.
How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide and manage psychotherapy services.
- To process payments for our services.
- To comply with legal and regulatory requirements.
- For internal record keeping.
Lawful Basis for Processing
We process your data on the basis of the following lawful grounds:
- Performance of a contract: where you are a client receiving our services.
- Legal obligation: where we are required to comply with legal or regulatory obligations.
- Consent: where you have given clear consent for us to process your personal data for a specific purpose.
Data Security
We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, unauthorised access, disclosure, alteration, and destruction.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under GDPR, you have rights including:
- The right to access: You have the right to request copies of your personal data from us.
- The right to rectification: You have the right to request that we correct information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at Heads Together Therapy, 07752397180, sarah@headstogethertherapy.co.uk